CLIENT COMPLAINT INFORMATION

Policy

This information explains our procedures for handling complaints to ensure that each complaint is dealt with as quickly as possible in an attempt to arrive at an amicable and satisfactory solution.

Reporting and Investigation Responsibilities

Informal verbal complaints should be addressed to your solicitor in the first instance. If the complaint cannot be resolved informally it would be helpful if you were to set out your concerns in writing in order to avoid our misunderstanding your concerns and requirements. If your matter were still unresolved you would need to indicate to us that you wish your matter to be dealt with as a formal complaint.

Response times

Written complaints will be acknowledged within 7 days of receipt and we will let you know the name of the solicitor handling your complaint. We will endeavour to provide you with a full response within 21 days.

Unresolved issues

If you were not satisfied with our handling of your complaint you can contact the Legal Ombudsman within six months of receiving our final written response to your complaint.

The Legal Ombudsman contact details are as follows:

Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ
Email: enquiries@legalombudsman.org.uk
Telephone: 0300 555 0333
Minicom: 0300 555 1777



Walker & Walker Solicitors

35 High Street
Sevenoaks
Kent TN13 1JD

T 01732 450699

Enquiries

solicitors@walkerwalker.co.uk

Brian Walker

bmw@walkerwalker.co.uk

Marlene Walker

mvw@walkerwalker.co.uk